Privacy Policy
Effective Date: January 1, 2024
Cloud 9 Sleep Solutions ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, mailing address, and date of birth.
- Health Information: Sleep study results, CPAP usage data, medical history, and physician referrals as needed for your treatment.
- Insurance Information: Policy details for claims processing.
- Website Usage: Pages visited, browser type, and device information collected through cookies and analytics tools.
How We Use Your Information
- To provide and manage your CPAP therapy and related services
- To communicate with you about appointments and follow-up care
- To process insurance claims on your behalf
- To improve our website and patient experience
- To comply with legal and regulatory obligations
How We Protect Your Information
We implement appropriate technical and organizational safeguards to protect your personal and health information. Access to patient records is restricted to authorized staff. We comply with Ontario's Personal Health Information Protection Act (PHIPA) and applicable federal privacy legislation.
Sharing Your Information
We do not sell your personal information. We may share information with:
- Your referring physician or healthcare provider, as needed for care
- Insurance companies for claims processing, with your consent
- As required by law or regulatory bodies
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access your personal and health information held by us
- Request corrections to inaccurate information
- Withdraw consent for certain uses of your information
Contact Us
If you have questions about this policy or wish to make a request regarding your personal information, contact us at:
Cloud 9 Sleep Solutions
2855 Markham Road, Suite 212
Scarborough, Ontario, M1X 0C3
Phone: (905) 554-5503
Email: info@cloud9sleeps.com